ponycanshop

We accept payment via credit card, PayPal, Google Pay, Apple Pay, and Meta Pay.

You can use Visa, Mastercard, Discover, Diners Club, American Express, and JCB

Please check with your credit card company directly if you experience any problems.
The most common issues are due to an expired card, exceeded credit limit, authorization denial, or incorrect billing address.

Payment will be made in the currency of the shipping destination. If the destination’s currency is not supported, payment will be processed in Japanese Yen (JPY).

The exchange rate will be determined by your credit card company or financial institution. We cannot provide a specific rate that you will be charged at.

We regret that customers cannot select their preferred carrier. Products will be shipped by our designated carrier.

Please check your shipping cost from below.Please be aware that special shipping fees will be charged for certain items.

All orders will be sent in one shipment, as soon as all items ordered are in stock.
This also applies to orders containing both pre-order and in-stock items.
The shipment dates of products vary depending on which item(s) are ordered. Be sure to check the release date on each product page for the estimated shipment date.

American Samoa, Argentina, Australia, Bahrain, Brazil, Brunei Darussalam, Cambodia, Canada, Chile, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Guadeloupe, Guam,Hong Kong, India, Indonesia, Jordan, Kuwait, Macau, Malaysia, Martinique, Mexico, Monaco, Morocco, New Caledonia, New Zealand, North Macedonia, Peru, Philippines,Puerto Rico, Qatar, Reunion, Saudi Arabia, Singapore, South Africa, Korea, Switzerland,Taiwan, Thailand, Turkey, United Arab Emirates, United States, Viet Nam

Unfortunately, we do not have control over this process. Delivery may be delayed depending on the customs clearance procedures for your country. Also please note that import taxes and other fees (such as customs clearance fees) may be imposed by your customs office or carrier. Taxes and fees incurred after shipment are the customer's responsibility. Import and customs regulations differ per region, so please contact your local customs office directly for more information.

Our order confirmation emails are automated, and a confirmation email will be sent after an order is successfully placed. If you have not received a confirmation email, please check your spam folder, log into your account to check your Order History, or contact customer support for further assistance.

For more information about Guest Purchase, click here.

All automated email notifications are encoded in UTF-8. Please change your browser's encoding settings if you're experiencing difficulty displaying them.

Customer support is available Monday through Friday from 10am to 6pm (Japanese Standard Time). We reply to all requests in the order that we receive them, so during busy periods replies may be delayed. Also note that we will only accept support inquiries in English and Japanese.

You can change your profile information from the “My Account/Profile” section of the site.

After the order has been finalized we can no longer change the number of items ordered.

We regret that we do not accept order cancellations.

Please take note of the maximum number of each product available per customer. If you order more than this maximum purchase limit, your order will be subject to cancellation without warning.

Should you be experiencing problems while ordering, we recommend upgrading your web browser to the latest version as well as disabling any blocking plugins or software you may be using. Should you still have trouble, please contact our customer support team.

The packaging is designed to protect the product. We regret that damage to the package itself does not guarantee a replacement. We will refuse all claims regarding damaged packaging.