【IMPORTANT】To Customers in the EU Member States, the UK, and Norway Using Pony Canyon Shop: Temporary Suspension of Service and Future Purchase Method
Thank you for your continued patronage of Pony Canyon Shop.
We would like to inform you that Pony Canyon Shop will undergo a major renewal of its e-commerce website and platform migration, scheduled around February 2026, to provide you with a more comfortable and enriched shopping experience.
Regrettably, due to various circumstances, we will temporarily suspend direct sales transactions to customers in the 27 EU Member States, the United Kingdom, and Norway following the renewal. We sincerely apologize for any inconvenience and trouble this may cause our customers.
(Countries Affected by the Temporary Suspension)
The countries subject to this temporary suspension of direct sales are the following 27 EU Member States, the United Kingdom, and Norway:
●EU Member States (27 countries)
・Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
●The United Kingdom (UK)
●Norway
(Renewal and Suspension Schedule)
*All times below are Japan Standard Time (JST).
●Last Order Acceptance on the Old Site: 18:00 on Monday, February 9, 2026 Order acceptance on the old site will end at this time, and the site will subsequently display a maintenance notice.
●Scheduled Final Shipment Processing from the Old Site: Tuesday, February 10, 2026 Orders placed up to Monday, February 9, will be processed for shipment sequentially.
●Preparation Period for New Site Migration: Through Thursday, February 18, 2026
*Please note that the above schedule is subject to change. Any changes will be announced separately.
Until the renewal, you can continue to purchase items on the current Pony Canyon Shop site.
(Customers in Affected Countries: Future Purchase Method)
Customers residing in the EU Member States, the UK, and Norway listed above can continue to purchase products after the renewal (from February 2026 onwards) through our official overseas purchasing agency service, "Pony Canyon World Shop."
Pony Canyon World Shop (World Shopping Biz) provides support for the entire process, including product purchase, overseas shipping, and handling complex procedures like customs duties and VAT, ensuring a worry-free experience for our customers. URL: https://worldshop.ponycanyon.net/
(To Customers in Other Regions)
This temporary suspension of transactions targeting the EU Member States, the UK, and Norway will not affect customers in other regions who are currently using Pony Canyon Shop directly.
You will be able to continue using Pony Canyon Shop on the new, renewed website. (※Customers in regions where direct use is currently unavailable are advised to consider using Pony Canyon World Shop.)
【IMPORTANT】Regarding Member Information Migration to the New Site
In conjunction with this platform migration, we are currently making preparations to transfer your registered customer information (membership details, shipping addresses, etc.) to the new website.
Details regarding the status of data migration and the procedure for your first login on the new site (such as password reset instructions) will be provided via email or an announcement on our official website closer to the renewal date.
Please note that due to system specifications, some data items may not be transferable, or you may be requested to verify or re-enter certain information. We are striving to make this transition as seamless as possible for our customers and appreciate your understanding.
[PONYCANYON SHOP] Notice of Changes to Our Terms and Conditions
Thank you for shopping with PONYCANYON SHOP.
We are writing to inform you that we will be revising certain provisions of the PONYCANYON SHOP Terms and Conditions.
■ Details of Revisions
・Article 14: Contract of Sale
・Revised: Paragraph 1
・Added: Paragraph 5
・Article 15: Termination of Contract
・Added: Paragraphs 2 and 3
・Article 16: Limitation of Liability
・Revised
■ Effective Date
December 24, 2025 (JST)
You can review the full text of the updated Terms and Conditions at the link below: https://shop.ponycan.com/help/tradelaw
By using PONYCANYON SHOP on or after the effective date, you will be deemed to have agreed to these changes.
If you have any questions regarding this update, please contact us via the PONYCANYON SHOP inquiry form (https://shop.ponycan.com/contact).
Thank you for your continued support of PONYCANYON SHOP.
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